“At first glance, these statistics would seem to imply that knowledge workers make up 58% of the total workforce. …. It is true that workers in the tertiary sector deal primarily with knowledge. But these labels do not capture the breadth of the trend. In our experience, it is not that simple. The use of computers in the workplace is turning almost every worker into a knowledge worker. Work of all kinds is becoming more data driven. And business challenges require more on-the-job thinking and learning.”
-- Intangible Capital: Putting Knowledge to Work in the 21st Century Organization by Mary Adams and Michael Oleksak
Key Skills For Knowledge Workers
- Technological literacy
- Ability to learn and adapt to change
- Ability to locate information
For more, download the file Assistive Tech for a Smooth Transition.