Chapter 10: Status 24 — Service Interrupted

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A case is placed in Services Interrupted status when rehabilitation services are interrupted while the case is in training status (i.e., Status 18). The ILR teacher must conduct a case plan review with the client before moving to Status 24 unless ILR teacher is unable to locate the client. If the client is unable to be located, the ILR teacher may conduct the review without the client, but must case note the reason in detail. The case will remain in this status until the client can be returned to training status or is closed; however, the ILR teacher shall review the case with or without client if the client cannot be located each month, at least one time per month up to three months.

Case note the rationale in the CMS for moving the client to a Status 24 then email the IL support staff (i.e., IL secretary) and record on the ILR teacher status log the new status move. Submit this information to the IL support staff to make effective date changes to the IL client’s case record.

While in this status, the ILR teacher will counsel the client, when available, as appropriate in order to return the client to an active training status.
Reasons for interrupting services may include:

  • Extended illness of the client (one month or more)
  • Inability to locate the client
  • Inadequate progress in a service program
  • Client’s “second thoughts” as to the desirability of the IL program
  • Extended “vacation” of the client (one month or more)
  • Restorative treatment
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Services

The following services may be provided in Services Interrupted status:

  • Adjustment Counseling
  • Diagnostic services, as necessary (i.e., medical evaluations and transportation costs related to receiving diagnostic services)
  • Interpreter services for consumers who are deafblind
  • Services for family members when such services may result in the client’s return to active status.
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In Status Over Four Months

Cases should not remain in Services Interrupted status for more than four months without recording an explanation in the case note report. ILR Teacher shall check in with client quarterly. To be extended past 6 months, IL Program Administrator approval for exception to policy is needed.

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Documentation Requirements

Document in a case note the results of counseling sessions and other reasons for services interrupted, if applicable.

  • Complete the additions to the client’s program on the IL service plan.
  • Record appropriate information in the case note and offer to send copies of amendments to client.
  • Process bills after verifying they are correct.
  • Record status change in the CMS.
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Movement from Services Interrupted Status

Move from interrupted status (Status 24) to training status (Status 18) for those clients who will be resuming their plan after service interruption; or move to Goals Met or Goals Not Met Status (Status 24 to Status 28 or Status 26 Case Closed) for those clients whose cases will be closed after service interruption. Note: It is not necessary to return case to Status 18 before moving it to either Status 28 or Status 26.

  • Record the reason for the closure in the CMS.
  • Before plan expiration, contact client for review, or conduct independent review if the client is unreachable, to determine status change.
  • Complete paper documents and update CMS for plan amendment or closure amendment. For closure, send closure letter and feedback forms.
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